Terms & Conditions

Here at Zenssa Therapy we pride ourselves on customer service, and we understand the difficulties that can often occur and we have customised the Returns Policy to ensure your shopping experience is a smooth, effortless and most importantly an enjoyable process.

Before your order is shipped, our team will personally pick and pack your purchase to ensure it leaves and is delivered in its original condition.
In the event that your goods are not in a satisfactory condition please contact our customer service personal via maree@zenssatherapy.com.au

Upon receiving your purchase you will find enclosed:

- Item/s.
- Purchase receipt / Invoice 

If you feel you may have recieved the incorrect order or there is an item missing. please email maree@zenssatherapy.com.au and use your order number as a reference so we can follow up with your query as soon as possible.

 
In the case that you need to return an item/s you will need to request an RA number (Returns Authorisation) from our Customer Service team, please email maree@zenssatherapy.com.au and our team will endeavour to attend to your inquiry within 48 hours. Returns will not be accepted or processed without an RA and unfortunately and will be sent back to the customer. The expense of postage for all returns will be at the customers own costs. 

Zenssa Therapy does not issue refunds for change of mind: Refunds will only be authorised in the case the item is faulty and deemed un-repairable by the manufacture and is in accordance with the fair trade practices act.

Your return will always be approved provided the following:
- You have been issued with a RA.
- Item/s is returned within the 14 days of receiving.
- Item/s must be returned unused and in original condition and packaging.

Upon your return being satisfactory in the accordance with our returns guidelines you will be issued either an exchange or store credit which has a 3 month expiration date. 

*Please note that in a circumstance of item/s being returned, the costs associated with the return postage will be the responsibility of the customer. To organize payment of postage a Zenssa Therapy customer service representative will be in contact with the appropriate personal. Until your return item/s postage has been paid for, unfortunately your item/s cannot be dispatched upon doing so. Please also note that with all orders over $100 postage costs will occur when having the return sent back.

Please note: Due to the COVID-19 Coronavirus some deliveries are experiencing unexpected delays. This is unfortunately out of our control – so please keep this in mind when placing orders during this period. If in the case there is a delay to your order we will do our best to notify you as soon as possible. Due to the delay or any unforeseen circumstances we cannot offer refunds. If you have any further inquiries please feel free to email us on maree@zenssatherapy.com.au

If your question hasn’t been answered in the above information please contact us via email maree@zenssatherapy.com.au